shipping policy

SHIPPING POLICY

RSSR RADIANCE EXPORTS AND IMPORTS PVT LTD

At Garuda’s Delight (https://garudasdelight.com/), operated by RSSR Radiance Exports and Imports Pvt Ltd, we take immense care in ensuring that our food products reach you in their freshest and most pristine condition. Please review our shipping guidelines below.

1. Order Processing Time

  • All orders are processed within 2–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • During periods of high order volume, minor delays may occur. If there is a significant delay, we will notify you via email or SMS.

2. Delivery Timelines

Once your order has been dispatched from our warehouse, estimated delivery times are:

  • Domestic Shipping (Within India): 5–7 business days

  • International Shipping: 10–15 business days (subject to destination country logistics and customs clearance)

Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, courier delays, or regulatory procedures.

3. Shipping Charges

  • Shipping costs are calculated at checkout.

  • Charges are based on total order weight, packaging requirements, and delivery destination.

  • Any additional charges for remote locations may apply.

4. Shipment Tracking

  • Once your order is dispatched, you will receive a Shipment Confirmation Email/SMS with a tracking number.

  • Tracking details typically become active within 24 hours of dispatch.

5. International Shipping & Customs

Customs, Duties & Taxes

RSSR Radiance Exports and Imports Pvt Ltd is not responsible for customs duties, taxes, or additional charges applied by international authorities. All such charges are the responsibility of the customer.

Regulatory Compliance

As food products are regulated differently across countries, customers are responsible for ensuring that the ordered items comply with their local import regulations.

6. Packaging & Food Safety

We use industry-standard food-grade packaging to preserve freshness, hygiene, and product integrity.
For sensitive products, specialized packaging solutions are implemented to maintain quality during transit.

7. Damaged Shipments & Claims

If you receive a damaged product:

  • Contact us immediately upon delivery.

  • Provide clear photographic evidence of the damaged package and product.

  • Retain all original packaging materials until the claim is resolved.

Contact Details:
📧 Email: gharudasfoods.rssr@gmail.com
📞 Phone: +91 9500035092