Refund and Returns Policy

At Garuda’s Delight (https://garudasdelight.com/), we strive to provide the highest quality food products. As we deal in perishable and consumable items, our return policy is carefully designed to maintain strict food safety and quality standards.

By placing an order with us, you agree to the terms outlined below.

1. Eligibility for Returns

Due to the nature of food products, returns are accepted only under the following conditions:

✅ Condition

  • Products must be unused, in their original unopened packaging, and in a resalable condition.

⏳ Timeframe

  • Return requests must be made within 7 business days from the date of delivery.

❌ Non-Returnable Items

We do not accept returns for:

  • Opened or partially consumed food products

  • Items with tampered or broken seals

  • Products damaged due to improper storage after delivery

  • Products returned beyond the 7-day return window

2. How to Initiate a Return

To request a return, please contact our support team with:

  • Your Order ID

  • The reason for return

  • Supporting images (if applicable)

Contact Details:
📧 Email: gharudasfoods.rssr@gmail.com
📞 Phone: +91 9500035092

📦 Return Process

  • Once your return request is reviewed and approved, our logistics partner will arrange pickup within 3–5 working days.

  • Products must be securely packed to avoid damage during return transit.

3. Replacement & Exchange

If you receive a damaged, defective, or incorrect product:

  • Notify us immediately upon delivery.

  • Provide clear photographic evidence of the issue.

After verification:

  • The original product will be picked up.

  • A replacement product will be delivered within 7–10 working days, subject to availability.

4. Refund Policy

💰 Refund Timeline

  • Once the returned item is received and inspected at our facility, refunds will be processed within 5–7 business days.

💳 Refund Method

  • Refunds will be credited to the original payment method used at checkout.

🚚 Shipping Charges

  • Original shipping charges are non-refundable, unless the return is due to our error (e.g., incorrect or defective item sent).

Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

5. Order Cancellations

  • Orders can be canceled only if they have not yet been dispatched.

  • Once an order has been handed over to our shipping partner, it falls under our standard Return Policy.

To request a cancellation, contact us immediately after placing your order.

Contact Us

For any questions regarding returns, refunds, or cancellations, please reach out to us:

📧 Email: gharudasfoods.rssr@gmail.com
📞 Phone: +91 9500035092
🌐 Website: https://garudasdelight.com/